chapter 1 ��š��ԇ the job interview
section 1 ���ҽ�B��չʾ���A
self-introduction, show your skills
section 2 ���_�Լ��ă��ݺ��ӄ�
advantages and disadvantages
section 3 ��Ƹ�@�ݹ�����ԭ��
reasons for applying for the job
section 4 ��������š�IҎ��
career planning
section 5 ����˾���˽�
about the company
section 6 ������н�Y����
expected salary and benefits
section 7 ��ԇ�Y����
after the interview
chapter 2 š������ the office newcomer
section 1 ���ӽY�Rͬ��
introducing yourself to coworkers
section 2 �Iȡ�k����Ʒ
getting office supplies
section 3 ��Ϥ�����h��
getting familiar with the work environment
section 4 �W����˾Ҏ���ƶ�
learning the company rules and regulations
section 5 ������Ӗ
attending training courses
chapter 3 �ճ��„� daily affairs
section 1 �ճ��ļ�����
filing documents
section 2 �հl����
sending and receiving faxes
section 3 ��ӡ��ӡ�Y��
copying and printing
section 4 ��˾�Ȳ��]������
communicating with coworkers via email
section 5 �l��“�j�͑�
contacting clients using business emails
section 6 �����ˆ��}���������
asking for help
section 7 �挦ʧ�`����Ҫ���H
facing mistakes
chapter 4 �����M�Еr working time
section 1 ��˾�����΄�
taking on a task
section 2 �_չ����
getting started
section 3 �cͬ�œ�ͨ����
communicating with your coworkers
section 4 �R�����M��
reporting your progress
section 5 �Fꠅf��������
being a team player
section 6 �ܵ�ٝ�p
receiving a compliment
section 7 ���C���r���
finishing on time
chapter 5 ��ͬ����̎ getting along you��re your coworkers
section 1 ��ͬ��������
small talk
section 2 ��ͬ�¹��M���
having lunch with your coworkers
section 3 ̓����ͬ�ŒW��
learning from your coworkers
section 4 ����ϧٝ��
giving compliments
section 5 ���r��Qì���c�_ͻ
solving contradictions and conflicts
chapter 6 �k���Ԓ telephone communications
section 1 �� �Ԓ���Yò���w
answering the phone
section 2 �D���Ԓ
transferring a call
section 3 ��������
leaving a message
section 4 �����Ԓ��ԃ
responding to enquiries
section 5 ̎���͑�Ͷ�V
responding to customer��s complaints
section 6 �M���Ԓ�A�s
telephone appointments
section 7 �c�͑����Ԓ���ͨ
communicating with customers over the phone
chapter 7 �e���h holding a meeting
section 1 ���h�ĻI��
preparing for a meeting
section 2 ���h�_ʼ��
opening a meeting
section 3 ��ͬӑՓ�h�}
discussing items
section 4 ����e����Ҋ
asking for suggestions
section 5 ���_ٝͬ�򷴌�
agreeing and disagreeing
section 6 �����h���Y
drawing a conclusion
chapter 8 Մ�и��� becoming a good negotiator
section 1 ��B�Լ�����˾
presenting yourself and your company
section 2 �򌦷���B�aƷ
introducing your products
section 3 ӑՓ�����Ŀ�����
discussing cooperation opportunities
section 4 �M�Ѓr��Մ��
negotiating the price
section 5 �f�̺ϼs����
negotiating the contract
section 6 �f�̸��ʽ
negotiating payment terms
section 7 ����һЩ׌��
making some concessions
section 8 �p����ӆ��ͬ
signing the contract
chapter 9 �I�վ�Ӣ being the best salesman
section 1 �M���Ј��{��
conducting a market survey
section 2 �_չ�I�N���
starting a marketing campaign
section 3 ����չ��
attending trade shows
section 4 ��ȡ�͑�ӆ��
obtaining purchase orders
section 5 ���������
giving a perfect presentation
section 6 ��Ҫ����
being on a business trip
section 7 ��š��н��
promotion and getting a raise
section 8 ӭ����K����
the annual evaluation
section 9 ����K��
getting an annual bonus
chapter 10 ����������r special circumstances
section 1 �ϰ��t����
arriving late
section 2 ��Ҫ�Ӱ�
working overtime
section 3 ���I��Ո��
asking for leave
section 4 �_ʼ�ݼ�
taking a vacation
section 5 �M�Ѝ�λ�{��
transferring jobs
section 6 Ո�o
resigning
section 7 �������
getting fired
chapter 11 ���e�r�� leisure time
section 1 ���T�оە�
going to an office party
section 2 ��sُ��
going shopping
section 3 ���һ��ȥk���
going to karaoke
section 4 �g�������
going to a dance
section 5 �M���������
going on a trip