Part I A Brief Introduction to Hotels�Ƶ꺆�� Part II Hotel Services�Ƶ���� Chapter 1 Front Deskǰ�_���� Unit 1 About Front Deskǰ�_���� Unit 2 Room Reservation�ͷ��Aӆ Unit 3 Reception��ӛ��ס Unit 4 Complaint̎��Ͷ�V Unit 5 Check��out�Y�~���� Chapter 2 Housekeeping�ͷ����� Unit 1 About Housekeeping�ͷ����պ��� Unit 2 Showing the Room�ͷ�ӭ�e���� Unit 3 Cleaning the Room�ͷ��������� Unit 4 Laundry Service�ͷ�ϴ�·��� Unit 5 Room Service�ͷ��Ͳͷ��� Unit 6 Other Housekeeping Services�ͷ��������� Unit 7 Emergency̎���ͷ�ͻ�l�¼� Chapter 3 Food&Beverage����� Unit 1 About F&B Services����պ��� Unit 2 Table Reservation�͏d�Aӆ���� Unit 3 Greeting the Guests�͏dӭ�ͷ��� Unit 4 Taking Orders�c�˷��� Unit 5 Services during the Meal�ϲ˷����cϯ�g���� Unit 6 Bar Services��ˮ���� Chapter 4 Business Center�̄����� Unit 1 Secretarial Services���ط��� Unit 2 Taking Orders�ṩ��Ϣ Unit 3 Convention Services���շ��� Unit 4 Ticket ServicesƱ�շ��� Chapter 5 Other Services�������� Unit 1 Telephone�Ԓ���� Unit 2 At the Recreation Center�������ķ��� Unit 3 At the Cloakroom�Ĵ���� Appendix ��� Appendix 1 Organization Chart ofHotel Management�Ƶ�����M���Y���D Appendix 2 Expressions for Hotel Introduction�Ƶ����|��Ӣ�ı��_ Appendix 3 Room TariffSample�Ƶ귿�M�ΘӰ� Appendix 4 Directory�Ƶ����ָ�� Appendix 5 Name��Symbol or Abbreviation of Common Currencies����؛�����Q��؛�ŵ�Ӣ�Ĵ�̖ Appendix 6 Common Tableware��[λ�������� Appendix 7 Commonly Used Expressions in Food&Beverage���ò���~�R Appendix 8 Commonly Used Expressions in Beauty Parlors����Ժ�����~�R Appendix 9 Public Information Graphical Symbols For Use On Sign(PRC Standard)���A���񹲺͇����Ҙ˜ʘ�־�ù�����Ϣ�D�η�̖ Appendix 10 Public Notice in Hotels�Ƶ��ʾ�����Z Appendix 11 World Time&Beijing Time������Ҫ�����c�����r��� Appendix 12 Names��Abbreviations��Telephone Codes and Main Time Zones of Countries and Regions���һ�؅^�����s�����Ԓ���a����Ҫ�r�^�ĕr�� Appendix 13 World Airlines������Ҫ�ĺ��չ�˾����̖ Appendix 14 Domestic Airlines������Ҫ�ĺ��չ�˾����̖ Appendix 15 Traditional Festivals��������Ҫ���y���� Appendix 16 World Tourism Organizations�������������νM��